Freshservice

Freshservice is a cloud IT service management platform from Freshworks. It covers ticketing, incident and problem management, a self-service portal and service catalog, IT asset management, and no-code workflow automation.

Its appeal is modern ITSM without the weight: it delivers ITIL-aligned capabilities with a far gentler learning curve and setup than legacy platforms like ServiceNow.

Every place Freshservice shows up across Choose My Stack — the research it’s part of and the articles that cover it.

The honest list